Practice Policy
Apex Soft Tissue & Spine: Practice Policy
We understand that unexpected events sometimes happen. If you’re running late, or need to cancel or reschedule your appointment, please let us know as soon as possible.
📞 ​Phone/SMS 0490 921 783
💬 WhatsApp +61 490 921 783
📩​ Email info@apexsofttissue.com.au
Cancellation / Rescheduling
💠Existing Patients: We kindly ask for at least 24 hours notice for cancellation or rescheduling. Changes made within 24 hours of your appointment will attract a $50 fee.
💠New Patient Consultations: Appointments can be rescheduled once, provided 24 hours notice is given. To
respect our preparation time, cancellations or changes made with less
than 24 hours notice mean the booking fee cannot be refunded or
transferred.
Missed Appointment (No-Show)
💠A missed appointment is when a patient does not provide prior notice.
💠For existing patients, the full consultation fee will be charged. For new patients, the pre-paid consultation fee will be forfeited.
💠To maintain fairness for all patients, repeated missed appointments may require future bookings to be secured with upfront payment.
Late Arrival
💠If you arrive more than 10 minutes late, there may not be enough time to effectively complete your appointment. In these cases, the appointment may need to be rescheduled and the full consultation fee will still apply.
Please Note
Our clinical philosophy is centred on precise, targeted care tailored to your specific presentation. The length of your appointment is guided by the clinical judgement of your practitioner to ensure you receive care that is appropriate for your needs on the day, which may not always be the full allocation of the scheduled booking block.
To gain the most value from your visit, we recommend that you
💠Plan to arrive early
💠Wear appropriate clothing for examination & treatment
